Returns & Refunds:-
We accept returns in the following cases only:
- You received an incorrect item
- The item is damaged or defective
To request a return for the above reasons, please email us with the following details:
- Your Order ID
- A brief description of the issue
- Clear photographs of the item, including tags and original packaging
Once your request is reviewed and approved by our team, we will offer one of the following:
- Refund to your Lavina’s Wallet (store wallet balance, which can be used for future purchases), or
- A replacement item (subject to availability)
Please note: Refunds will not be issued to bank accounts or original payment methods. Refunds are only provided in your Lavinas Wallet.
Exchanges
To initiate an exchange, please:
- Contact us within 5 days of receiving your order
- Ensure the item is unused, unwashed, and in its original packaging with all tags intact
- Ship the item back to us at your own cost (reverse pickups are not available)
Courier Address:
LAVINAS
2, Gopi Nagar, Manabgh, Jaisinghpura Khor, Jaipur – 302027, Rajasthan, India
Phone: +91 96368 61568
We recommend using a
trackable courier service. Customers are responsible for all return shipping costs.
International Orders
Please note, no refunds or replacements will be issued for international shipments if:
- An incorrect or outdated delivery address was provided
- The courier makes three unsuccessful delivery attempts
- The package is refused by the recipient
For any assistance, feel free to reach out to our support team. We’re here to help!
