At Lavinas, every product is handcrafted by skilled artisans in rural India. This process ensures each item is unique and may feature slight variations, reflecting the individuality and authenticity of traditional craftsmanship.
Returns
-You received an incorrect item
-The item is damaged or defective
To request a return for the above reasons, please email us with the following details:
Your Order ID
A brief description of the issue
Clear photographs of the item, including tags and original packaging
Once your request is reviewed and approved by our team, we will offer:
Store credit, or
A replacement item (subject to availability)
Please note: Refunds are not available.
Exchanges
To initiate an exchange, please:
Contact us within 5 days of receiving your order
Ensure the item is unused, unwashed, and in its original packaging with all tags intact
Ship the item back to us at your own cost (reverse pickups are not available)
Courier Address:
LAVINAS
2, Gopi Nagar, Manabgh, Jaisinghpura Khor, Jaipur – 302027, Rajasthan, India
Phone: +91 96368 61568
We recommend using a trackable courier service. Customers are responsible for all return shipping costs.
International Orders
Please note, no refunds or replacements will be issued for international shipments if:
An incorrect or outdated delivery address was provided
The courier makes three unsuccessful delivery attempts
The package is refused by the recipient
For any assistance, feel free to reach out to our support team. We’re here to help!
